Cancellation & Refund Policy

Last updated: July 13, 2026

Before payment

An order request may be cancelled before payment confirmation by contacting support and providing the order number.

After payment or shipment

Eligibility, return instructions, time limits, item condition requirements, and any return delivery responsibility must be confirmed with support. Do not send an item without written return instructions.

Incorrect or damaged items

Contact support promptly after delivery with the order number and clear photos or video of the parcel and item. Keep the original packaging while the issue is reviewed.

Refund processing

Approved refunds are returned through the method agreed during manual payment confirmation. Bank or provider processing time may apply after EchoTime confirms completion.

Contact

Use the WhatsApp or contact details shown on the storefront. Include the order number so the request can be located quickly.